towson

I called to check on room availabilities at a few hotels in Towson for my parents’ visit next month. Google, of course, gave me a few pushpins just a few miles up the road, so I started calling. What’s amazing is that with each call to the front desks, I was redirected to a call center somewhere else to field my questions on room rates and availabilities. I’m a mile away asking a question to a lady who could be my neighbor, and soon I’m talking to someone on another part of the world who pronounces Baltimore wrong. On one call, I was connected to Lilly, who spoke remarkably crisply and quite lovely. She asked the standard questions, and when it was my turn to respond, my questions were standard as well. “I’m wondering if you have any rooms for the weekend of October 4th?” “That weekend. Let me check. I am checking. Yes, we have a standard suite available with one king bed and an attached living room for a rate of $116 a night, with cancellation up until […]